Product background removal — Troubleshooting

Worked example

Failures come down to a few causes: file too large, server busy, low contrast at the edge, or a batch limit reached.

A message that the image is larger than the upload limit means the batch passed 16 MB or the single file is too big. Resize the original to something like 2000 px on the long side with the Resize tool and send again. If the page says the server is busy, wait a short while and continue with the remaining images, because the requests go one at a time and a rush of other jobs can delay them.

If part of the product is missing, such as a strap or a handle, the photo gave the tool too little contrast there. Reshoot against a plainer background, or run the PNG through an editor and paint the part back. If a patch of the old background stays in a hole, erase it by hand in an editor.

A pale outline around the cutout often comes from a bright background reflecting onto the product. Place the PNG on a background close to that colour or retake the photo with the product farther from the backdrop.

If some files never entered the list, the limit of 4 images was reached, or the type is not JPG, PNG or WebP. If results stop appearing, the 64 MB output limit was reached, so download the finished PNGs and process the rest in another batch.

Product photograph

PNG cutout

A busy-server message is temporary; wait, then continue with the images that were not processed.