Cancel a car rental booking and get your refund

Plans change, and the cancellation rule on Rentcars is simple on paper: cancelling before the pickup date and time costs nothing. The details sit in the voucher you receive after booking, and terms can vary by rental company and by reservation type.

The one caveat is timing. Some companies may charge a fee when the cancellation comes less than 48 hours before pickup, so cancel as early as you know, and check the voucher for the company you chose.

Once the cancellation is confirmed, the refund is processed within up to 5 calendar days after your request. A credit card refund can land on the current statement or on one or two later ones, depending on your card issuer, and it returns to the method you paid with.

A no-show is treated differently. A fee of 20% of the reservation total may be charged, and in some cases the full amount paid can be retained, with processing starting only after the company confirms the car was not used.

Remember that cashback credits tied to a cancelled booking are cancelled too. Reservations can be edited in the app's My bookings list if you only need to move a date.

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