
What happens when your airline cancels
Instant credit and a hotel allowance when plans break.
- Kiwi.com Guarantee protection
- Instant credit if the airline cancels
- Auto check-in, pass in the app

Disruption Protection covers a cancellation, significant delay, schedule change or other airline-caused event that stops you travelling or pushes your arrival past the allowed limit.
The remedy is instant Kiwi.com Credit to book a replacement flight. The amount will never be less than the price of the disrupted part of your trip, and the process runs online without you having to phone anyone.
If you need a night in a hotel and the disruption was notified less than five hours before departure, up to €150 can be reimbursed. Kiwi.com also helps with the airline refund application.
Know the limits too. Extraordinary events such as strikes, airport limitations and airline insolvency are excluded, as are missing travel documents and unapproved changes made directly with the airline.
Deals you can use now
| Deal | Code | Conditions |
|---|---|---|
| GuaranteeFlight search with the Kiwi.com Guarantee against cancellations and delays | — | Compensation comes as Kiwi.com Credit. Strikes, airport limits and airline insolvency are among the exclusions. |
See Kiwi.com in detailFlights from 500+ airlines, protectedRoute pages with every fare type · Airport, weather and tips in one place · London to Paris in about 1.3 hours · Rome flights with two airports to chooseFAQ
Is Disruption Protection free?
It comes as part of the Guarantee or as an add-on after booking; the page does not list a price.
How much is the hotel allowance?
Up to €150, when the disruption is notified less than five hours before departure.
Do strikes count?
No, strikes are listed among the extraordinary circumstances that are excluded.
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