Go City savings guarantee and refund rules

The safety nets that protect your pass purchase

OFFUp to 50%Multi-attraction passes cost up to 50% less than separate tickets
  • Up to 50% off separate tickets
  • Free cancellation within 90 days
  • One year to activate after purchase
Book with the discount
Go City savings guarantee and refund rules

Go City builds in three risk reducers. These are the savings guarantee, a refund policy and a one-year window to activate your pass.

The savings guarantee returns the gap if the individual entry prices of what you visited add up to less than the pass. You must have bought on the official site, and the claim has to reach Go City within 14 days of your last use.

An All-Inclusive holder needs to have used the pass at least three times on every day it was valid, while an Explorer holder needs to have used every choice. Email your order number and screenshots of the gate prices, and a reply follows in 7 to 10 business days.

A pass you have not activated can be refunded in most destinations within 90 days. Leave your order confirmation number with the chatbot and it is handled.

Deals you can use now

DealCodeConditions
Up to 50%Multi-attraction passes cost up to 50% less than separate tickets—The saving depends on the city, the pass type and how many attractions you visit. Joining the newsletter adds a 5% discount.
See Go City in detailOne pass, many attractions, up to 50% off100+ New York attractions on one pass · Paris pass with a Museum Pass included · Plan the days and scan in with the app · Liberty ferry and harbour cruises on the list

FAQ

How do I claim the savings guarantee?

Email your order confirmation number and screenshots of the individual entry prices.

How long does a reply take?

The review comes back within 7 to 10 business days.

Does it apply if I buy elsewhere?

The guarantee only covers passes bought directly on the Go City website.

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